Customer Service Policy

Policy Overview & Application Scope

This Customer Service Policy standardizes all pre-sales consultation, order processing, logistics arrangement, and after-sales support for global users. It applies equally to all regions to ensure consistent, professional, and polite cross-border service experiences.

Professional Pre-Sales Consultation

We provide detailed guidance covering product efficacy, ingredient benefits, skin type suitability, usage methods, and routine matching. Our team helps customers select ideal body care items for seasonal maintenance, daily moisturizing, and radiant skin goals.

Standard Order Processing Timeline

All paid orders will be systematically verified, quality checked, and securely packaged within 1 to 3 business days. We ensure every skincare item is well-protected and intact before dispatching to avoid packaging damage during transit.

Unified Global Delivery Standard

All cross-border orders follow a unified global delivery cycle. The estimated delivery time for all regions is 6 to 12 business days. No expedited shipping service is offered to guarantee equal logistics treatment for every customer worldwide.

Global Free Shipping Benefit Rules

All products enjoy permanent free worldwide shipping with no minimum order requirement. No shipping fees, handling fees, or regional surcharges apply. All website transactions are uniformly settled in US dollars for transparent pricing.

60-Day Universal Return Protection

We offer a 60-day official return window for all orders. Customers can submit return applications within the valid period for product quality defects, packaging damage, shipping errors, and other non-human-caused abnormalities.

Fixed Refund Processing Cycle

After returned items are received and pass official warehouse inspection, all refund review and financial procedures will be completed within 5 to 10 business days. Refunds will be returned in original USD amount to the customer’s original payment channel.

Equal & Fair Service Principles

All customer inquiries, order issues, and after-sales requests are treated equally regardless of order value, purchasing region, or customer identity. Every case is processed objectively in accordance with official policies.

Continuous Service Optimization

We regularly upgrade service workflows based on global user feedback and international beauty e-commerce standards. We improve consultation accuracy, logistics transparency, and after-sales response efficiency.

Warm Service Tenet

We adhere to sincere, solution-oriented, and customer-respecting service attitudes. We focus on solving practical shopping problems and delivering reassuring, pleasant service for every skincare purchase experience.